Privacy Policy

Checkmate Streams ("we", "us", or "our") operates the IPTV streaming platform accessible at tv.iprovidetv4u.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully. If you disagree with its terms, please discontinue use of our service.

1. Information We Collect

Personal Information

When you create an account or subscribe to our service, we may collect:

• Full name and email address
• Billing address and payment information (processed by secure third-party payment processors — we do not store full card details)
• Phone number (if provided for support purposes)
• Username and account credentials

Usage Data

We automatically collect certain information when you access our service, including:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited, features used, and time spent on the platform
• Streaming history and content preferences
• Error logs and performance data

Communications

If you contact our support team via WhatsApp, email, or any other channel, we retain records of those communications to improve our service and resolve disputes.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain your subscription and streaming access.
• Account Management: To manage your account, verify identity, and process payments.
• Customer Support: To respond to your inquiries and resolve technical issues.
• Service Improvement: To analyze usage patterns, fix bugs, and enhance features.
• Communications: To send service-related announcements, billing notices, and (with your consent) promotional offers.
• Security & Fraud Prevention: To detect and prevent unauthorized access, abuse, or fraudulent activity.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: Trusted third-party vendors (payment processors, hosting providers, analytics services) who assist in operating our platform, bound by confidentiality agreements.
• Legal Requirements: If required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred with appropriate notice.
• Protection of Rights: To protect the rights, property, or safety of Checkmate Streams, our users, or the public.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you close your account, we will delete or anonymize your data within 90 days, unless we are required to retain it longer for legal or compliance purposes.

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure servers, and access controls to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please read our Cookie Policy.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Portability: Request your data in a machine-readable format.
• Objection: Object to the processing of your data for direct marketing purposes.
• Withdrawal of Consent: Withdraw consent for data processing where consent was the legal basis.

To exercise any of these rights, contact us at the details below. We will respond within 30 days.

8. Children's Privacy

Our service is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete such information promptly.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by prominently posting a notice on our platform. Your continued use of the service after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

• Email: privacy@checkmate-streams.com
• WhatsApp: Chat with Support
• Website: tv.iprovidetv4u.com