At Checkmate Streams, we are committed to delivering a premium IPTV experience. We understand that sometimes a service may not meet your expectations, and we have designed this refund policy to be fair and transparent for all our customers.
1. Free Trial
✓ Try Before You Buy
We offer a 24-hour free trial for new customers on eligible plans. The trial gives you full access to test our channels, quality, and compatibility with your devices before committing to a paid subscription. No payment information is required for the trial period.
Contact us via WhatsApp to activate your free trial before subscribing.
2. Satisfaction Guarantee
If you are not satisfied with your subscription, we offer a 7-day money-back guarantee for first-time subscribers under the following conditions:
- The refund request is submitted within 7 days of your first payment
- This is your first subscription with Checkmate Streams (not a renewal or re-subscription)
- You have attempted to resolve any technical issues with our support team before requesting a refund
- The account has not violated our Terms of Service
3. Eligible Refund Situations
✓ Refunds May Be Granted For:
- Service does not work on your device after following all setup guidance from our support team
- Significant and persistent technical failures that our team cannot resolve within 72 hours
- Duplicate charges or billing errors on our part
- First-time subscription within the 7-day guarantee period
4. Non-Refundable Circumstances
✗ Refunds Will Not Be Issued For:
- Subscription renewals (recurring billing after the initial period)
- Partial months — subscriptions are non-prorated
- Change of mind after the 7-day guarantee window
- Accounts suspended or terminated for Terms of Service violations
- Inability to use the service due to slow internet connection or incompatible devices on your end
- Content availability changes (channels or shows being removed due to licensing)
- Accounts that have been used for more than 7 days
- Promotional or discounted subscriptions marked as non-refundable
5. Disputed Charges (Chargebacks)
If you believe a charge was made in error, please contact us before initiating a chargeback with your bank or payment provider. Initiating a chargeback without contacting us first may result in immediate account suspension and may affect your eligibility for a refund.
We will investigate and resolve genuine billing disputes promptly and fairly.
6. How to Request a Refund
To request a refund, contact our support team using one of the following methods:
Please include in your request:
- Your account email address
- The date of purchase
- The reason for your refund request
- A brief description of any issues you experienced
7. Processing Time
Once your refund is approved:
- Refunds are typically processed within 3–7 business days
- The refund will be returned to the original payment method used at purchase
- Bank processing time may add an additional 3–5 business days depending on your financial institution
- You will receive an email confirmation once the refund has been initiated
8. Contact Us
If you have questions about our Refund Policy, please reach out: